Last Updated: 10 September 2025
Please read these Terms and Conditions ("Terms") carefully before using the services offered by Repairs Dubai ("we," "us," "our," "Company").
By booking a service, accessing our website [www.repairsdubai.ae], or otherwise using our services, you ("Customer," "you," "your") agree to be bound by these Terms.
1. Services and Booking
Service Description: Repairs Dubai provides professional repair services for domestic and commercial appliances.
Booking: Appointments can be made via phone, our website, or other designated channels. All bookings are subject to availability.
Accuracy of Information: You agree to provide accurate and complete information about the appliance, its symptoms, and your contact details to facilitate the service.
Access: You are responsible for ensuring our technician has full and safe access to the appliance(s) to be repaired at the scheduled time. A failure to provide access may result in a cancellation fee.
2. Pricing and Payment
Quotes: Following diagnosis, we will provide you with a firm quotation for the repair, which includes the cost of parts and labor.
Payment: Payment is due upon completion of the service unless otherwise agreed. We accept payment via cash, bank transfer, or credit/debit card.
Price Changes: We reserve the right to change our standard service rates at any time. The quote provided is valid for the specific repair job only.
3. Warranty
Scope of Warranty: We provide a 30-day warranty on both parts and labor for the specific repair undertaken. This warranty covers the recurrence of the original fault.
Warranty Limitations: The warranty becomes void if:
The appliance is misused, tampered with, modified, or repaired by anyone other than a Repairs Dubai technician after our service.
The defect is caused by accidental damage, power surges, acts of nature, or improper use.
The appliance is moved to a new location, affecting its operation.
Warranty Claim: To make a warranty claim, you must contact us within the warranty period and provide your original service report details.
4. Cancellation and Rescheduling
Customer Cancellation: We require a minimum of 2 hours' notice for cancellation or rescheduling of an appointment.
Fee: Cancellations with less than 2 hours' notice or if our technician is unable to gain access to the property ("no-show") may be subject to a fee of AED 100 to cover travel and allocated time costs.
Company Cancellation: We reserve the right to reschedule or cancel appointments due to unforeseen circumstances, such as technician availability or parts delays. We will endeavor to provide you with as much notice as possible.
5. Limitations of Liability
General: Our total liability to you for any claim arising out of or relating to our services shall be limited to the total amount you paid for the specific service.
Indirect Damage: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses, resulting from the repair, inability to repair, or delay in repair of your appliance.
Pre-existing Conditions: We are not liable for any pre-existing or underlying conditions of your appliance that are not related to the specific fault we were hired to repair. Some appliances may have multiple faults, and the repair of one may reveal another.
6. Customer Responsibilities
Safety: You are responsible for ensuring the area around the appliance is safe and clear for our technician to work.
Value Items: You must remove any valuable, fragile, or sensitive items from the area prior to the technician's arrival. We are not liable for damage to such items.
Pets: For the safety of our technicians and your pets, please secure any pets during the service visit.
7. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Repairs Dubai or its content suppliers and is protected by international copyright laws.
